Right now, we’re investigating the root cause of the issue. We suspect that the problem with loading images mainly affects users on school networks. It seems that network administrators might be blocking access to our images.
As for the other posts about this issue, I haven’t closed them yet. Since we haven’t fully resolved the problem, I think it’s important to keep those posts open for now. We want to gather more information and confirm the exact cause before we make any official announcements.
We appreciate everyone’s help. Any observations or screenshots following the instructions I shared earlier would be very useful in helping us figure this out.
Thanks a lot for the screenshots showing the error. That’s really helpful!
Could you please let us know if this is happening on a school laptop, connected to the school network? And if you try it at home, do the images load fine on a home internet connection?