To help us understand and fix this problem, we need your assistance. Please follow these steps and send us a screenshot of the issue:
Open the Extension: If images are not loading in the extension window, right-click on the extension page and select “Inspect.”
Open DevTools: In the pop-up DevTools window, go to the “Network” tab.
Refresh the Page: Press CTRL + R (or Command + R for Mac) to refresh the page.
Check Status: After refreshing, a list of images will load. All successfully loaded images will have a status of 200. We need you to take a screenshot of the DevTools window, specifically showing the status of the images that did not load (any status other than 200).
By providing us with these screenshots, we can better understand why some images are not loading for certain users and work towards fixing the issue.
Thank you for your cooperation!
Here’s a screenshot of the steps to make it easier to follow:
Hey!
This topic will be very useful for people who still have this problem!
But, one question: What about the various posts about this same bug, I’ve seen that you managed to answer practically all of them, but will they still be there? Counting the same bug that already has a solution? Wouldn’t it be better to close them or something? Sorry but instead of one there were three questions
Right now, we’re investigating the root cause of the issue. We suspect that the problem with loading images mainly affects users on school networks. It seems that network administrators might be blocking access to our images.
As for the other posts about this issue, I haven’t closed them yet. Since we haven’t fully resolved the problem, I think it’s important to keep those posts open for now. We want to gather more information and confirm the exact cause before we make any official announcements.
We appreciate everyone’s help. Any observations or screenshots following the instructions I shared earlier would be very useful in helping us figure this out.
Thanks a lot for the screenshots showing the error. That’s really helpful!
Could you please let us know if this is happening on a school laptop, connected to the school network? And if you try it at home, do the images load fine on a home internet connection?
